Privacy Policy

Last Updated: 24 December 2025

This Privacy Policy describes how we collect, hold, use, and disclose personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Kinds of Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions. Through the contact form on our website, we collect:

  • Full Name (First and Last Name)

  • Email Address

  • Any personal information you choose to include in the "Message" field.

2. How We Collect Personal Information

We collect personal information directly from you when you voluntarily submit it through our website contact form. We do not collect sensitive information (such as health or ethnic data) unless you voluntarily provide it in your message.

3. Purpose of Collection and Use

We collect and use your personal information for the primary purpose of:

  • Responding to your specific enquiries or requests for service.

  • Communicating with you regarding your business dealings with us.

  • Maintaining our internal business records.

We will not use your information for a secondary purpose (such as marketing) without your consent unless you would reasonably expect us to do so.

4. Disclosure and Overseas Data Transfer

We do not sell or rent your personal information to third parties. However, we use Squarespace to host our website and manage our enquiries.

By using our contact form, you acknowledge that your personal information will be transferred to, stored, and processed in the United States, where Squarespace’s primary servers are located.

While we take reasonable steps to ensure your data is handled securely, you acknowledge that by providing this consent, we will not be required to take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to that information (as per APP 8.1).

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Because our website uses SSL encryption (indicated by the "padlock" icon in your browser), the data you submit via our contact form is encrypted during transmission.

6. Accessing and Correcting Your Information

Under the APPs, you have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccurate. To make such a request, please contact us at joy@linchkey.com.au.

7. Complaints

If you have a complaint about how we have handled your personal information, please contact us at the email address below. We will investigate your complaint and respond to you within a reasonable timeframe.